{"id":1117,"date":"2018-12-19T10:31:44","date_gmt":"2018-12-19T18:31:44","guid":{"rendered":"https:\/\/ascentblog.org\/?p=1117"},"modified":"2018-12-31T10:55:53","modified_gmt":"2018-12-31T18:55:53","slug":"engagement-the-key-to-a-better-physician-patient-experience","status":"publish","type":"post","link":"https:\/\/ascentblog.org\/engagement-the-key-to-a-better-physician-patient-experience\/","title":{"rendered":"Engagement: The Key to a Better Physician & Patient Experience"},"content":{"rendered":"\n

The health care industry\u2019s focus on technology is laudable, but automation and artificial intelligence are no replacement for the human dynamic so important in achieving better patient and physician satisfaction. Adopting and implementing new processes based on technological advances is certainly crucial in order to remain competitive, but it\u2019s equally vital for health care systems to stay engaged with both patients and providers in order to better understand and promote the practices that work best.<\/p>\n\n\n\n

Steps You Can Take to Improve Engagement with Clinicians & Patients<\/strong><\/h2>\n\n\n\n
\"\"<\/figure><\/div>\n\n\n\n

Reid Conant, MD, chief medical information officer at Nuance Communications, shared some strategies practices can adopt for improving engagement during Becker’s Hospital Review\u2019s 7th Annual CEO + CFO Roundtable in Chicago this past November. Key takeaways included:<\/p>\n\n\n\n

  1. Identify physicians who will help champion new technology<\/strong>. In order to successfully implement new technology in a clinical setting, you\u2019ve got to have the support of the physicians who practice there. After all, they\u2019re the ones who will be relying on these new processes on a daily basis. Health systems are better poised to integrate new technology when members of the medical staff \u201cbuy in\u201d to the program. In order to achieve this, it\u2019s important to get physicians engaged as early as possible. Identifying \u201csuper-users\u201d and clinical champions is a crucial first step. They should be involved in many different aspects of the process including build, design, training, and planning before you go live.<\/li>
  2. Voice recognition and ambient listening are the future<\/strong>. The popularity of platforms such as Amazon\u2019s Alexa and Google Home make it clear that voice-recognition is very popular \u2013 and here to stay. Consumers appreciate the real-time availability of information these systems provide and will expect it to become standard in all aspects of their daily lives, including health care, in the coming years. Embrace it now, because it is the future, according to Dr. Conant. \u201cThis is the holy grail,\u201d he explains, \u201cof where medical practices are headed in virtual assistance and a system of ambient clinical intelligence.\u201d<\/li>
  3. Patient feedback will help improve the overall experience<\/strong>. Collecting patient feedback to learn about areas in which you can improve seems basic, yet few health systems are taking advantage of the opportunity. By engaging with patients and involving them in the services you provide, you can make improvements to your EMR and other key areas utilized by those patients every time they come in for a visit. Capitalize on this opportunity by following up with patients after their visits, whether that\u2019s through an automated survey, online review, or some other method of capturing data.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"

    The health care industry\u2019s focus on technology is laudable, but automation and artificial intelligence are no replacement for the human dynamic so important in achieving better patient and physician satisfaction. Adopting and implementing new processes based on technological advances is certainly crucial in order to remain competitive, but it\u2019s equally vital for health care systems…<\/p>\n","protected":false},"author":3,"featured_media":1118,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"schema":"","placeID":"","no_match":false,"name":"","company":"","review":"","address":"","city":"","state":"","zip":"","lat":"","lng":"","phone1":"","phone2":"","fax":"","mon1":"","mon2":"","tue1":"","tue2":"","wed1":"","wed2":"","thu1":"","thu2":"","fri1":"","fri2":"","sat1":"","sat2":"","sun1":"","sun2":"","hours-note":"","footnotes":""},"categories":[1],"tags":[],"yoast_head":"\nEngagement: The Key to a Better Physician & Patient Experience | ASCENT: Administrator Support Community for ENT<\/title>\n<meta name=\"description\" content=\"ASCENT: Administrator Support Community for ENT | The health care industry\u2019s focus on technology is 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