{"id":1829,"date":"2019-09-30T09:56:09","date_gmt":"2019-09-30T16:56:09","guid":{"rendered":"https:\/\/ascentblog.org\/?p=1829"},"modified":"2019-09-30T09:56:10","modified_gmt":"2019-09-30T16:56:10","slug":"how-patient-relationship-management-can-pay-off-for-you","status":"publish","type":"post","link":"https:\/\/ascentblog.org\/how-patient-relationship-management-can-pay-off-for-you\/","title":{"rendered":"How Patient Relationship Management Can Pay Off for You"},"content":{"rendered":"\n<p>The world of healthcare has\nevolved dramatically over the years. Once upon a time, doctors actually made\nhouse calls! Family physicians saw patients for most concerns; specialists were\nonly needed for complicated conditions and were usually confined to hospitals.\nNowadays, medical care is far more specialized. Clinics now have competition\nfrom not only large hospitals, but multi-specialty practices, physician\nnetworks and entire health systems, as well. The American Medical Association\nsays there are now more employed physicians than independent practitioners for\nthe first time ever. This has changed the entire patient experience.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Benefits of PRM<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright\"><img decoding=\"async\" src=\"https:\/\/ascentblog.org\/wp-content\/uploads\/2019\/09\/Patient-Relationship-Management-keyboard-.jpg\" alt=\"\" class=\"wp-image-1830\"\/><\/figure><\/div>\n\n\n\n<p><br>In the past, patients were able to develop a solid rapport with their doctor. It was much easier when they saw the same person consistently for everything! Today, there are far more cooks in the kitchen, so to speak. Even small practices employ staff such as Physician\u2019s Assistants and Nurse Practitioners to help with the workload. Add in front desk personnel and nurses, and it\u2019s conceivable that patients might never see the same person more than once.\u00a0<\/p>\n\n\n\n<p>This loss of personal relationships has led to the creation of\npatient relationship management (PRM) services in many healthcare\norganizations. With no-show rates on the increase, practices rely on PRM to\nimprove the overall patient experience in a variety of ways. PRM automates many\ntasks, saving the clinic time and helping to personalize the patient\u2019s\nexperience. A survey of over 700 healthcare providers found PRM provides\nseveral key benefits:<\/p>\n\n\n\n<ul><li><strong>Improved patient communication.<\/strong> 83 percent of respondents report better communication with\npatients.<\/li><li><strong>Better engagement<\/strong>. 62 percent said that patients are\nmore engaged when PRM is used.<\/li><li><strong>A reduction in the number of no-shows.<\/strong> 81 percent experienced no-show rates of 10 percent or less and\n41 percent reported no-show rates under five percent.<\/li><li><strong>Time savings for staff<\/strong>. 76 percent spend less than two\nhours a day on the phone and less than one hour on reminders.&nbsp;<\/li><li><strong>Increased revenue<\/strong>. 83 percent of practices use\nautomated recall; of that group, 55 percent noted revenue increases of $5,000\nor more every month. 14 percent reported an additional $20,000 in monthly\nrevenue.&nbsp;<\/li><\/ul>\n\n\n\n<p>Clearly, PRM can make a positive difference. But there are still\nbarriers to implementation for many\u2014notably a lack of time and a tight budget.\nThese are issues for companies in all industries, but if your organization is\nserious about improving the patient experience and cutting expenses, PRM is an\ninvestment worth checking out.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The world of healthcare has evolved dramatically over the years. Once upon a time, doctors actually made house calls! Family physicians saw patients for most concerns; specialists were only needed for complicated conditions and were usually confined to hospitals. Nowadays, medical care is far more specialized. Clinics now have competition from not only large hospitals,&#8230;<\/p>\n","protected":false},"author":3,"featured_media":1830,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"schema":"","placeID":"","no_match":false,"name":"","company":"","review":"","address":"","city":"","state":"","zip":"","lat":"","lng":"","phone1":"","phone2":"","fax":"","mon1":"","mon2":"","tue1":"","tue2":"","wed1":"","wed2":"","thu1":"","thu2":"","fri1":"","fri2":"","sat1":"","sat2":"","sun1":"","sun2":"","hours-note":"","footnotes":""},"categories":[7],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Patient Relationship Management Can Pay Off for You | ASCENT: Administrator Support Community for ENT<\/title>\n<meta name=\"description\" content=\"ASCENT: Administrator Support Community for ENT | The world of healthcare has evolved dramatically over the years. 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